Refund policy
At Zolthaire, each piece is created with intention and care. Because many of our items are produced in limited quantities or made to order, we encourage thoughtful purchasing.
That said, we want you to feel confident when entering the world of Zolthaire.
Returns
Returns are accepted within 14 days of delivery for eligible items.
To qualify for a return:
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The item must be unused and in original condition
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The item must be in original packaging
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Proof of purchase is required
To initiate a return, please contact us at:
info@zolthaire.com
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Non-Returnable Items
The following items are final sale:
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Self-help books and printed materials
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Digital products
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Custom or commissioned artwork
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Custom jewelry
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Worn clothing
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Final Sale items
Because these pieces are created with intention or produced specifically for you, they cannot be returned.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
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Your order number
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Photos of the item
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A brief description of the issue
We will make it right.
Refunds
Once your return is received and inspected, you will be notified of approval.
Approved refunds will be issued to the original payment method within 5–10 business days.
Shipping fees are non-refundable.
Exchanges
We can only process an exchange for products that are not customized. We must first receive the original product you purchased before shipping out the other item you are exchanging it for. Exchanges can only be processed within 5 days of delivery.